How Lotaja handles the information trusted to the platform.

This policy explains what we collect, why we collect it, how it is used, and the choices available to merchants and customers who use Lotaja.

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By using Lotaja, you agree to the collection and use of information as described in this policy. This page is intended to give a clear summary of how privacy is handled across the platform.

1. Information We Collect

We collect personal information you provide when you register, create a store, place orders, or interact with Lotaja. We also collect store, transaction, device, and usage information needed to operate and improve the platform.

Personal details such as full name, email address, phone number, business information, and billing details.

Store and transaction data including product listings, order records, customer details, payment history, and delivery information.

Usage data such as IP address, browser information, pages visited, referring websites, device type, and operating system.

Cookies and similar technologies used to remember preferences, support analytics, and keep key features working.

2. How We Use Your Information

We use the information we collect to run Lotaja safely and reliably, support merchants and customers, and keep improving the product.

Create and manage accounts, storefronts, and customer experiences.

Process payments, orders, notifications, and business operations.

Provide support, send important service updates, and respond to questions.

Analyze performance, monitor usage trends, and improve the platform.

Meet legal, security, and compliance obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We only share information when it is needed to operate the service or when the law requires it.

Service providers such as payment processors, email or SMS vendors, hosting partners, and logistics providers.

Vendors fulfilling customer orders on the platform.

Authorities or legal parties when disclosure is required to comply with the law, enforce our terms, or protect users and the business.

4. Vendor and Customer Data

Merchants using Lotaja are responsible for how they handle the customer data they collect through their stores. Lotaja provides the tools that support these flows, but vendors remain responsible for lawful use of customer data in their own businesses.

Vendors should handle customer data responsibly and in line with applicable laws.

Customers interacting with stores may have their order and contact details shared with the vendor handling their purchase.

5. Your Rights

Depending on your location and applicable law, you may have rights over the personal information we hold about you.

Request access to the personal data we hold about you.

Request correction, deletion, or restriction of certain data.

Withdraw consent or opt out of marketing communications where applicable.

Request data portability where required by law.

6. Data Security and Retention

We use reasonable administrative, technical, and operational safeguards to protect data. We retain information only for as long as needed to provide the service, resolve disputes, comply with legal obligations, and maintain important records.

7. Contact Us

If you have questions about this policy or want to exercise a privacy-related request, please contact the Lotaja team at support@lotaja.shop.