Privacy Policy

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register, set up a store, or use our services, we may collect:

• Full name
• Email address
• Phone number
• Business name and address
• Banking or payout details (for vendors)
• Billing address and payment information (for customers)

b. Store and Transaction Data

We collect information related to your store, including:

• Product listings
• Orders and customer details
• Payment and transaction history
• Delivery details

c. Usage Data

This includes

• IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Referring websites
• Device type and operating system

d. Cookies and Tracking

We use cookies to improve your experience. Cookies are small files stored on your device to help us remember your preferences, provide analytics, and enable features such as login persistence.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To register your account and manage user authentication
• To enable vendors to set up and manage stores
• To process payments and orders
• To provide customer support
• To communicate important updates, service announcements, or promotional offers
• To monitor usage trends and improve platform performance
• To comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

a. Service Providers

• Payment processors (e.g., Paystack, Flutterwave)
• Email and SMS notification services
• Hosting and cloud service providers
• Logistics or delivery services (if integrated)

b. Legal Requirements

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect our rights or the safety of users

4. Vendor and Customer Data

a. For Vendors:

You are responsible for how you collect, store, and use your customers’ personal data. Lotaja.shop provides tools but is not liable for misuse by vendors.

b. For Customers:

We collect data when you interact with stores on our platform. This may include name, contact details, and purchase history. This data is shared with the vendor fulfilling your order.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access the personal data we hold about you
• Right to request correction or deletion
• Right to withdraw consent or opt out of marketing communications
• Right to data portability

6. Data Security

We implement appropriate security measures to protect your data:

• SSL encryption for data transmission
• Secure storage and restricted access controls
• Regular platform monitoring for vulnerabilities

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your account, in which case your data will be removed unless retention is required for legal or operational reasons.

8. Children's Privacy

Lotaja.shop is not intended for use by children under 13. We do not knowingly collect information from children. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

9. Third-Party Links

Our platform may contain links to external sites. We are not responsible for the content or privacy practices of these sites. We encourage you to read their privacy policies separately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted here with a revised “Last Updated” date. Continued use of the platform after changes signifies your acceptance of the updated policy.

11. Contact Information

If you have questions or concerns about these Privacy Policy, please contact us at: