Privacy Policy.

We collect personal information you provide when you register, create a store, place orders, or interact with Lotaja. This includes personal details such as your full name, email address, phone number, business information, and billing details, as well as store and transaction data including product listings, order records, customer details, payment history, and delivery information.

We also collect usage data such as your IP address, browser information, pages visited, referring websites, device type, and operating system, and we use cookies and similar technologies to remember preferences, support analytics, and keep key features working.

We use the information we collect to create and manage accounts, storefronts, and customer experiences, to process payments, orders, notifications, and business operations, and to provide support, send important service updates, and respond to questions. We also use this information to analyze performance, monitor usage trends, improve the platform, and meet legal, security, and compliance obligations.

We do not sell or rent your personal information. We only share information when it is needed to operate the service, such as with service providers like payment processors, email or SMS vendors, hosting partners, and logistics providers, or with vendors fulfilling customer orders on the platform. We may also share information with authorities or legal parties when disclosure is required to comply with the law, enforce our terms, or protect users and the business.

Merchants using Lotaja are responsible for how they handle the customer data they collect through their stores. Lotaja provides the tools that support these flows, but vendors remain responsible for the lawful use of customer data in their own businesses. Customers interacting with stores may have their order and contact details shared with the vendor handling their purchase.

Depending on your location and applicable law, you may have the right to request access to the personal data we hold about you, request correction, deletion, or restriction of certain data, withdraw consent or opt out of marketing communications where applicable, and request data portability where required by law.

We use reasonable administrative, technical, and operational safeguards to protect data. We retain information only for as long as needed to provide the service, resolve disputes, comply with legal obligations, and maintain important records.

If you have questions about this policy or want to exercise a privacy-related request, please contact the Lotaja team at support@lotaja.shop.